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Iphone4 image does not open (Gimp 2.8)

I cannot open an iphone4 image while the extension is .jpg. I get a microsoft message about plug-in error.
Procedure 'file-jpeg-load' gives no return values.
What to do?
Is there a plug-in necessary of should I convert iphone type images first to jpeg?
Thanks for your help.

Sorry for the related content. It doesn't match my question, but I didn't know what else to type in the related content box.

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