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Using iscan, scanner does not scan to edge of glass

I am using the iscan plugin. When I scan, the scanner ignores about an inch on the right hand edge of the glass. This makes it impossible to scan a full 8x10 negative.
Also, sometimes when I go to to access the scanner, I get a message that "Could not send command to scanner. Check scanners status". This problem usually corrects itself after a couple of tries but i do not see a reason for it to happen. As a matter of fact it is doing it now and for the first time it has not corrected itself after 8 tries. I still am not able to access the scanner.
By the way, I am using a Epson 4990 scanner. I have NONE of these problems using Windows and Image Scan, so I know it is not the scanner.

Any ideas whats wrong?

Does this mean I am getting no help?

What OS are you using? In linux, I use xsane, which I access from gimp menu. I don't have any problems with that.

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